Customer Care

Shipping & Returns

Effective November 4, 2026

Where we ship

We currently ship within the United States only.

Processing time

Orders are processed within 3–5 business days (Monday to Friday, excluding holidays). You’ll receive an email confirmation when your order is placed, and another with tracking information once it ships.

Shipping costs and delivery

Shipping costs are calculated at checkout. Delivery times depend on the carrier and your location once your order leaves us. If your tracking hasn’t updated or your parcel seems delayed, please contact us and we’ll help.

Address accuracy

Please double-check your shipping address at checkout. We’re not responsible for orders delivered to an incorrect address provided at checkout. If you spot a mistake, contact us as soon as possible and we’ll do our best to update it before your order ships.

Returns

We accept returns of unopened, unused items in their original packaging within 14 days of delivery.

Because our fragrances, oils, lip care and bath and body products are personal-care items, we cannot accept returns of products that have been opened, used or had their seal or packaging removed.

How to start a return

  1. Email theoilparlor@gmail.com within 14 days of delivery with your order number and the item(s) you’d like to return.
  2. We’ll reply with return instructions. Please don’t send items back without contacting us first.
  3. Pack the items securely in their original packaging.

Unless the return is due to our error, return shipping costs are the customer’s responsibility, and original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear.

Damaged, defective or incorrect items

If your order arrives damaged, leaking or incorrect, please email us within 7 days of delivery with your order number and a photo of the item and packaging. We’ll arrange a replacement or refund at no extra cost to you.

Exchanges

We don’t offer direct exchanges. For a different item, please return the unopened product following the steps above and place a new order.

Questions

Reach us at theoilparlor@gmail.com or 575-223-5584.